Questions Fréquemment Posées

Trouvez des réponses aux questions courantes concernant votre séjour au Cassalena Ecolodge

Installations

Quels ustensiles de cuisine sont disponibles exactement ?

La cuisine comprend :

  • Deux petites casseroles
  • Une petite poêle
  • Un grill à arepa
  • Verres, assiettes, couverts et tasses selon la capacité de chaque cabane
  • Ustensiles pour le barbecue

Comment fonctionne le jacuzzi ?

Pour les cabanes bunker, le jacuzzi est rempli d'eau chaude. Pour le Chalet A, il y a un chauffage séparé. Le jacuzzi commun a son propre chauffage indépendant.

How does the water in the jacuzzis work? Is it recycled?

No, all Jacuzzis are cleaned and filled with fresh water for each reservation. The water is not wasted but is used for plants and toilets.

Y a-t-il une zone de stationnement ?

Oui, il y a une zone de stationnement commune.

Y a-t-il des moustiques ?

Oui, mais ils sont sporadiques. Nous recommandons d'apporter un répulsif anti-insectes si vous le souhaitez.

Fait-il très froid ?

Il fait froid la nuit, alors apportez des vestes chaudes. Vous trouverez une cabane très confortable avec une bonne couverture qui vous attend.

Is the water drinkable?

The water is not drinkable. We will provide you with water for your use.

Do you have air conditioning?

Yes, all cabins have air conditioning.

Can I swim in the lake?

No, the lake is not suitable for swimming.

Is access to the lodge difficult?

We recommend using a 4wd, although it is possible to reach the location with any vehicle that does not have low suspension.

Politiques

Y a-t-il un séjour minimum ?

En semaine, il n'y a pas de séjour minimum. Pour les week-ends, les réservations doivent être du vendredi au dimanche.

Quelles sont les heures d'arrivée et de départ ?

  • Arrivée 14h (flexible)
  • Départ 13h (flexible)

Do we need to bring our own bedding and towels?

All bedding and a set of towels are provided for each guest at no additional cost.

Is smoking allowed?

Smoking inside the cabins (hookahs, cigarettes, ecigars, cigars, etc.) is strictly prohibited. Guests may smoke outside their cabin as long as all stubs are cleaned from the patio area, gravel, and lawn areas. Guests who do not comply will be charged a cleaning fee.

Do you offer refunds if we cancel?

Yes, you must cancel 48 hours before arrival.

Are deposits required?

For reservations via Whatsapp, a 50% payment is required by bank transfer. In addition, the full amount of the reservation must be paid at least 24 hours in advance of check-in. Don't miss the opportunity to secure your accommodation and enjoy your stay to the fullest!

Are children allowed?

No. Children are only allowed if the entire complex is booked.

Can I have visitors?

No, the areas are only available for registered guests.

Services

Y a-t-il un service de livraison sur place ?

Oui, il y a des magasins locaux où vous pouvez commander. Les informations seront dans la brochure.

Proposez-vous des décorations, des forfaits romantiques ?

Oui, nous proposons des décorations, des forfaits romantiques et des services de restauration. Veuillez nous contacter pour plus d'informations.

Do you have day passes?

We do not offer day passes or sun day options.

Do you have a restaurant service?

We do not have a restaurant service at the moment. We recommend bringing easy-to-cook food, as the kitchen is equipped with basic items and you have a very easy-to-use gas and charcoal grill.

Will there be a receptionist when I arrive?

Yes, someone from the team will receive you and give you all the details.

Are meals included in the prices?

No, the prices do not include food.

What is included in my payment?

Cabin, ice, charcoal, firewood, coffee, water, access to bicycles, bonfire area, and gazebo.

What restaurants are nearby?

The Corazón de Jesús Parador, El Cachimbo de Mamá, Alterra Restaurant, Fresco Restaurant, among others.

How do I make a reservation?

You can make the reservation immediately through Airbnb or you can contact us via Whatsapp or our social media.

Avez-vous d'autres questions ?

N'hésitez pas à nous contacter directement pour toute information supplémentaire dont vous avez besoin.

Contactez-nous sur WhatsApp